Shipping and Return Policy

Shipping

Orders received during normal business days (Monday through Friday excluding holidays) before 3pm Eastern time are usually shipped the same business day. In the event that a backorder occurs or we are unable to ship your order in a timely fashion you will notified by the email address or telephone number given when you placed the order.

FedEx

We use "FedEx" as our primary shipping method to the United States and Canada. Typical transit times in the contiguous United States are 1 to 5 days. If you need a rush order please call our office for more options (M-F).

Shipping Saver

Our "Shipping Saver" shipping method offers a valuable cost saving way to deliver your package. We utilize FedEx Smartpost to send your package using this method. Typical transit times for the contiguous United States are 2 to 7 days.

Free Shipping:

Free shipping offers apply only to orders shipping to addresses in the 48 contigious United States. We will select the most appropriate method and carrier to deliver Free Shipping orders. *Free shipping offers DO NOT APPLY to International orders or orders in Alaska, Hawaii or Canada. Free Shipping only applies to orders in the 48 contiguous United States.

In Store Pick Up

You may pick up your order at our Cleveland Ohio Office during normal business hours (8am - 4:30pm Monday - Friday). We will email you when your order is ready. Most orders are ready within 2 hours. Please bring a copy of your receipt.

Military Addresses

Please call us if you would like to ship to a APO or FPO military address. Some products cannot be shipped to APO/FPO addresses. Each country has its own import restrictions. We rely on our customers to be aware of restrictions based on the region in which they are shipping. Some General FPO APO shipping Information: Packages may not exceed 70 lbs. Packages may not exceed 130 inches in length and girth. Perishable foods, alcohol, firearms, and other hazardous materials are not allowed. To learn more about any such restrictions please visit the USPS website regarding APO/FPO addresses.

Canada

Canadian customers will receive your order via UPS Standard. Canadian customers must also pay a brokerage fee that will be collected at the time of delivery. This fee is above the amount paid to CoffeeHouseExpress.com. The simple chart below shows the brokerage fee that you should expect to pay. This fee is based on the order value.

Value for DutyBrokerage Fee
$0 - $20Free
$20 - $200$10.00
$200 - $350$42.95
$350 - $500$48.25
$500 - $750$54.85
$750 - $1000$61.40

International Shipping

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!


Return Policy

Claims for errors or shortages must be made within 48 hours after the receipt of goods. No goods may be returned without seller's permission. Please inspect your products upon delivery. If product is damaged during shipment, please save all packaging and contact Coffee House Express so that a claim may be filed. Please contact our Customer Service Department for returns or exchanges at : 1-800-678-2219 (8:00am - 4:00pm Monday through Friday Eastern Time). We accept returns within 30 days after your product is shipped. Shipping charges cannot be refunded. Returned Product must be in original packaging and in saleable condition. Please send returns to: Consumer Returns Coffee House Express 6928 Carnegie Ave. Cleveland, Ohio 44103